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What documents will I need to get reimbursed and what is the deadline?

You'll need form 100, checks and cashier's orders. You can send us this documents during 30 days after receiving the service.

How do I get reimbursed for outpatient services?

If you received outpatient services, such as doctor consult, tests, medication, in non provider clinics (or in provider clinics without referral), you pay the full price and then get reimbursed online from your personal cabinet. You should send us this documents: form 100, checks and income order. See the instruction here

How do I get reimbursed for hospital services?

If you have a surgery in non provider clinic, you have one month to send us this documents: form 100, checks and cashier's order and ask for reimbursement from the app MyGPI or from the website mygpi.ge

 

How do I get reimbursed for dental services?

With corporate package you can get planned dental services in both provider and non provider clinics. In provider clinics you only pay your share. In non providers - you pay the full price and then will get reimbursed online. In case of emergency you can use dental services in any clinic. If you received the service in non provider clinic, you need to send us this documents: checks, income order, dentogram. To get reimbursed online use your personal cabinet from the app or from the website. You will receive the anwer in one day and you will be reimbursed. See online reimbursement instructions. 

 

How do I get reimbursed for pregnancy-childbirth related expenses?

If you used services of non provider clinics, you pay the full price and then get reimbursed online from your personal cabinet. You need to send us form 100, checks and income order. See instructions here

What is the difference between fast and standard compensation methods?

Fast method is more quick and simple service. You can will the forms automatically and answer will also be quicker - in 1 hour. Also, with this method you can save frequently used services as templates and next time send a request with one click. See instructions. In case of a standard method - review time is 1 working day and you fill out the forms by hand. This method can be used in cases when customer doesn't know the exact name of the used service.

How do I know if my policy is active?

You can check this information in your personal cabinet. Register / Login, find the policy and see the status by the policy number. 

Where can I check policy number and other details?

To see the details for your insurance policy or policy you insured someone with, check an app MyGPI or website mygpi.ge. Find "See the policies", click on the policy you want and see details, service scheme, coverages, used and left limits by service, payment history and schedule. In the app policy number can be seen from the field "See the Card". Register / Login, find a field Health and See the Card. There you can also check policy expiration dates.

 

How do I add family member to the package?

Contact your employer. They will send a request using a special platform. After we activate insurance, you or your insured person will receive confirmation via sms. 
 

Can I get reimbursed for the person I insured?

Of course you can, but keep in mind you can't access medical information about someone who is an adult (for example, you can't see their refferals), but this will not get in way of reimbursement.

 

Can I ask for referral for my family member?

Yes, you can ask for referral for the person you insured. Choose "Referral" in the personal cabinet, click on the policy and follow instructions;

Where can I find insurance cards for me or for my family members?

All insurance cards are digital and in your phone, in the app MyGPI. Register/Login in your personal cabinet, click on Health, then on See The Card and you can see APP Cards for all your active insurances.
 

How can use the card?

Insurance card APP Card can be used in provider outpatient clinics, hospitals and dental clinics. Also, in provider pharmacies. Show them the digital card, scan it and pay only your share. In our privileged provider clinics you can use the digital card to ask for outpatient services in the reception. You will get an answer in 2-5 minutes and you can pay only your share.

How do I get financed for surgery?

In case of an urgent surgery, clinic will contact us and we will take care of the financing. Also our representative will come to the clinic and help the family with insurance procedures. In case of a planned surgery, you should ask for a guarantee letter at least 3 days before surgery. 

 

What is a guarantee letter and how can I request it?

Guarantee letter is document stating the fact that we are financing your surgery. To request it you'll need calculation from the clinic and form 100. You can request in online from the website mygpi.ge or from the app MyGPI. Find the "Request Guarantee Letter" in your personal cabinet and follow instructions. You'll get an answer in three days. We will send it to the provider clinic and you will pay only your share. In non provider clinic you don't need to show them this letter. You pay the full price and then get reimbursed online. 

How long is guarantee letter active?

Guarantee letter has a time limit - 1 month. In this period you can plan the surgery. If surgery was postponed, you can ask for a new letter later. 

 

In which clinics can I have a surgery?

You can have surgery both in provider or non provider clinicks; In provider clinics you only pay your share. In non providers - full price and then you can get reimbursed.